Wednesday, 27 April 2016

We're slowly getting back online

On  the 16th April our hosting provider 123-reg made a catastrophic blunder deleting 100's of customer virtual servers. They have since been unable to recover the servers and many reported permanent loss of data.

This has left ourselves and many others having to manually reinstate server infrastructure and recover from file backups. As a very small operation that relies on community donations this resource intensive recovery operation hit us hard and taken time and  money to recover.

You can read more about the outage and how it unfolded on our previous blog and on the BBC news website.

We sincerely apologise for this inconvenience as we know we have a great user community who rely on our services, but the good news is we're now starting to get back online and in the process of stabilising our services.

Over the next few days DNS changes will propagate and hopefully you will be able to use our service again.

In light of this incident and the problems restoring the service we are taking a number of actions to add more resilience to the service which will include software and infrastructure changes.

We will be announcing more about these shortly.

Sorry again for the inconvenience and thanks for bearing with us.